Frequently Asked Questions
Whether you have questions when shopping for pre-owned gear or trying to sell your equipment, get answers the most frequent asked questions.
We are a group of audiophiles who are trying to connect people to the power of music, and believe he joy of high-fidelity music is universal.
Every used item we sell is rigorously inspected, expertly tested, carefully graded, and backed by our 100% Happiness Guarantee.
TMR offers the most hassle-free way to sell or trade your used gear with personalized service, generous offers, and fast, secure processing.
Yes, we are proud authorized partners of over 50 of Hi-Fi’s most premier brands.
We are able to ship most items to the United States and Canada only.
Yes we do and encourage all customers to take advantage of our trade program. Fill out our trade form and get a quote in less than 48 hours.
Every pre-owned cable we sell goes through a rigorous verification process, which includes visual, electrical, and auditory inspections.
We offer a 90-day buyer's protection warranty on all pre-owned items, along with a 30-Day return period—both backed by our Happiness Guarantee.
We offer 30-Day return periods for all pre-owned items, and 60-Day periods for all new items. These are backed by our satisfaction guarantee—products can be returned or exchanged for any reason.
We are open from Monday through Friday weekly from 8am - 5pm MST. We have limited support by email on weekends. In-person visits to our warehouse are by appointment only.
The Music Room is an ecommerce company. We do not have a physical showroom, and can not accommodate requests for pre-sale auditions.
Most of our customers request a business check be mailed upon receipt of the merchandise. Alternatively, we can do an instant "cash" transfer via PayPal “friends and family” (no fees for either party). Still have questions? Contact our sales team.
Yes, we offer the best audio consignment service in the industry. The exposure we can offer your product is unparalleled. We reach a greater audience than a private seller by offering your product in multiple venues with Worldwide shipping at greatly reduced rates. We have negotiated rates with sales venues such as eBay or Audiogon, and we pass those savings on to our consignees.
It's always best to save the original factory packaging for your equipment. You never know when today's "last system I'll ever buy" is tomorrow's upgrade fever. Most factory boxes are well-engineered to withstand the rigors of FedEx, UPS or USPS shipping.
Most orders are shipped within one day of purchase. An automated email with tracking information is sent at that time to the email address associated with your payment (usually your PayPal email). If you did not receive this email notification, please send a note to our friendly shipping department, and they will gladly assist you. Contact our shipping team here.
Whenever we make an offer for your used equipment, you can rest assured that our appraisal team has done their due diligence so that they can provide you with the most generous offer possible. Our appraisal team is tasked with reviewing historical sales data, analyzing sales trends and projecting future market values. Get a quote now.
We recognize that part of the fun of used audio is the never-ending search for the next great deal. However, not all prices are negotiable. That said, we will usually entertain reasonable offers. Click here to complete our form to submit an offer.
We tend to be very conservative when applying a cosmetic "rating" to products. Virtually nothing is a 10/10 unless it is nearly new and looks factory fresh. Our 8/10 is what a lot of people might call "mint". Click here to read more about the very conservative cosmetic rating scale we use.
Reach out to our friendly support staff and we will be happy to answer any questions you may have.
