SHIPPING
WHERE WE SHIP
We ship to the United States and Canada.
- Contiguous 48 states: shipping cost is shown on each product page and at checkout.
- Alaska, Hawaii and Puerto Rico: please email shipping@tmraudio.com prior to purchasing so that we can get you an accurate and competitive quote. Express delivery is available at checkout for Alaska and Hawaii, but it won't be the best rate.
- Canada: please email shipping@tmraudio.com for a shipping quote before ordering.
SHIPPING COSTS
- New products ship free within the contiguous 48 states.
- Pre-owned products have a flat shipping rate, shown on the product page and at checkout. The rate depends on the size and weight of the item.
- Large items ship by freight: we secure them to a pallet and send them by FedEx Freight, so that they travel upright and protected. Shipment by freight, and its price, is displayed on the item's product page. The displayed rate includes FedEx Freight's residential delivery fee. If you can receive the item at a commercial address, or collect it from your nearest FedEx Freight depot, the rate drops by $60.
- Faster delivery: 2-Day and Overnight shipping are available at checkout on many items, for an additional charge.
- Local pickup: free pickup is available at our Erie, Colorado location. You can choose this option at checkout.
HOW WE PACK YOUR GEAR
- Most pre-owned items ship in their original factory packaging, double-boxed and reinforced where needed. If an item doesn't have its factory box, we make a custom foam-molded box for it on site. It's often better than the original, and reusable if you ever need to ship the item again.
- New items ship in their original factory packaging, either from our warehouse or directly from the manufacturer.
WHEN YOUR ORDER SHIPS
- Pre-owned and open-box items usually ship within 1 business day of your order via Fedex.
- New products typically ship within 7-14 business, and some new products ship directly from the manufacturer. For a more accurate delivery estimate, please reach out by email at shipping@tmraudio.com
- Canada and freight shipments: please allow 2–3 extra business days before shipping.
You'll receive tracking information by email as soon as your shipping label is created. Questions about shipping? Email shipping@tmraudio.com.
RETURNS
We want you to love your gear. If something isn't right, here's how returns work.
PRE-OWNED PRODUCT RETURNS
- 30-day satisfaction guarantee. Within 30 days of delivery you can return or exchange any pre-owned item, for any reason.
- 90-day warranty on every pre-owned product bought at tmraudio.com. If a covered item develops a fault, we'll repair it at our expense. If we can't repair it, we'll replace it with something comparable or give you a full refund - your choice.
- For returns and exchanges where the item is not faulty, you pay the return shipping, plus a 5% restocking fee deducted from your refund. The original shipping charge isn't refunded.
- For returns and exchanges where the item is faulty, there's no restocking fee and we cover all shipping costs, both ways.
NEW PRODUCT RETURNS
New products from brands we're an authorized dealer for:
- 60-day satisfaction guarantee. Within 60 days of delivery you can return any new item, for any reason.
- Full manufacturer warranty applies.
- No restocking fee.
- You pay return shipping, unless the item is defective (then we cover it).
FINAL-SALE ITEMS
- Items labeled "As-Is", unless the item is materially different from our description.
- New phono cartridges have their own return policy.
- Special orders
HOW TO RETURN AN ITEM
- Request a return authorization using the form below. Please do this before sending anything back, so we can match your return to your order and refund you quickly.
- For returns that are on us, we'll send you a return label. For returns that are on you, you can create the shipping label or you can request a label from us - we'll let you know the price before creating it.
- Your refund is issued within 2 business days of our receiving the item, to your original payment method.
KEEPING YOUR RETURN & WARRANTY VALID
- All warranty repairs are handled by us. If something needs attention, contact us and we'll take care of it. Repairs carried out anywhere else aren't covered and will void the warranty.
- Returns and warranties apply to items delivered to the original shipping address. Using a freight forwarder or re-shipping service voids them.
- If something isn't working, contact us first. A quick troubleshooting step often solves it, and if not, we'll arrange the repair or return.
WE'RE HERE TO HELP
We've been buying, selling and shipping hi-fi for more than 13 years, with over 100,000 transactions behind us. Along the way we've learned how to get gear to your door safely, and how to put things right quickly when something isn't. Wherever you are on your audio journey, our expert HiFi Guides are here to help, whether it's an order, a return or what your system needs next.
- Call us at 1-888-326-7490
- Email us at support@tmraudio.com
- Chat with us using the chat button on any page
