Our Story

Welcome To The Music Room!

You’re the reason we started The Music Room.

As lifelong audiophiles ourselves, our singular purpose is to connect people to the power of music. We believe in the profound impact that music can have on individuals and communities, and that is why we’re on a quest to provide the best HiFi equipment at a great value.

We know you can build a superior-quality audio system for far less than you think, consisting entirely of HiFi gear from the secondary market. All you need is the right guide. The Music Room is that guide, serving a worldwide community of millions of audiophiles and music-lovers alike.

No matter what musical journey you are on, we are happy to just be a part of it. So once again, welcome to our community. We are thrilled that you can be here.

What is The Music Room’s Purpose?

Connecting people to the power of music.

Connecting people to the power of music runs through everything we do here. It permeates our culture at every step and gives meaning to what we're doing every day. It enriches our lives and the lives of our customers. Music is our compass, and at The Music Room, we believe in the profound impact music can have on individuals and communities. That is why we are committed to making high-quality audio accessible, fostering a deep appreciation for music, and supporting initiatives that bring music experiences to those who need them most.

What is our vision?

Breathe new life into the HiFi hobby and create a new generation of audiophiles.

We envision a world where the joy and impact of high-fidelity music are universal, transcending age and socioeconomic barriers. By cultivating a diverse community of audio enthusiasts and finding ways to give back to artists and musicians that are actually creating music, we will breathe new life into the hobby and create a new generation of audiophiles. We will continue to save and elevate the art of HiFi audio, ensuring it remains a source of joy and connection for generations to come.

What is our mission?

Empowering audiophiles to explore through unparalleled experiences.

Our mission is to provide an unparalleled experience in buying, selling, and trading pre-owned HiFi audio equipment. We know buying and selling used audio equipment can be hard and that is why we exist. We take the difficulties and headaches out of the hobby so people can avoid the pitfalls and connect more to their music. Through high-quality certified gear, expert guidance, and a passionate commitment to customer happiness, we will make exploration of the hobby possible for anyone to achieve.

What are our promises to our customers?

Uncomplicated Experience

HiFi is a journey that can be filled with twists, turns, and dead ends. That is why we dedicate ourselves to removing any and all barriers to connecting with your music. Whether you're buying, selling, or just seeking advice, you can anticipate an easy, straightforward, and authentic experience. No fuss, no confusion, no what-ifs, just pure simplicity at all stages.

Maximum Musical Value

Your confidence is our commitment. Powered by our belief in genuine connections and trust, we promise our unwavering commitment to continually ensure you get the right gear at the right value, no matter what. Our dedicated HiFi guides will give you the information you need without fear, prejudice, or pressure. This is your journey, and we are just happy to be part of it.

Happiness Guaranteed

Our #1 priority at The Music Room is your happiness. Which means we stand by our certified pre-owned products 100%, no matter what. If you have a problem, we will do our very best to solve it until you are happy. Just reach out to our Customer Success Team. We’re here for you in every stage of your HiFi journey. Happiness. Guaranteed.

What Are Our Core Values?

Innovation

Defy The Genre - We are all about making some noise in our industry and doing things differently. We are: Experimental. Groundbreaking. Trailblazers. The HiFi Biz Remixed. We are always exploring and embracing change because we believe we can do it better.

Process

Hit All The Right Notes - Every detail matters. We value: Fundamentals. Precision. Execution. Consistency. Everyone is playing from the same sheet of music. Our commitment to scalable processes is essential to achieving “standing ovations” from our customers.

Teamwork

No Solo Acts - There’s no lead singer taking the spotlight here. No room for oversized egos. We see the best in each other. We are a smart, talented, tight-knit band where everyone plays their part, and we work in harmony to produce incredible outcomes.

Passion

Stay For The Encore - We are passionate about what we do, and we stay connected to each other and our audience through music. We are not a clock-in / clock-out, “go through the motions” organization. We have fun, but we also care deeply about our work, and we are fueled by our passion to achieve excellence.

Authenticity

No Cheesy Cover Songs - We stay true to the music that moves us with original compositions, performed in High Fidelity - Unfiltered communication. Integrity. Truth. Leave the “Hotel California” renditions at home. Let’s make some original music that we can be proud of.

Our Founders:

Joshua Jackson, Founder; CEO

Melissa Jackson, Vice President