Shipping & Returns

Shipping Times

Most Domestic orders ship within 1 business day of purchase. For International orders or freight shipments, please allow 2-3 business days. In all cases, tracking information will be emailed to you at the moment the shipping label is created. If you can't find it or have other questions about shipping & logistics, please email shipping@tmraudio.com.

Shipping Costs

Flat rate shipping costs are applicable within the contiguous 48 States (USA). These rates are clearly posted on each product page. For an International or custom quote (including Hawaii, PR, AK) please email shipping@tmraudio.com.

Returns

Every pre-owned product we offer carries a 30-day, satisfaction-guaranteed return policy unless stated otherwise in the product description.** Additionally, every pre-owned product purchased directly at www.tmraudio.com carries a 90-day warranty. During the 30-day return period, a return or exchange can be requested for any reason. If the product is defective in some way, TMR will cover all related shipping costs. Any returns initiated outside of product defects, the customer is responsible for all Shipping and Handling costs, and there will be a 5% restocking fee taken from the refunded amount. All return requests, with exception of any special orders, must be approved and a return authorization issued before return will be accepted. Special orders are final and will not be available for any return or refund. Basic troubleshooting measures require the cooperation of the customer and are expected to be carried out before a product is deemed “defective." During the 90-day warranty period, we will repair (at our expense) any products that are found to be defective. If we can not repair it, we will replace it with something comparable or issue a full refund. In no case is a customer authorized to send a defective unit to a 3rd party repair center without our consent, and we will not pay for any repairs that we do not perform.

New product lines for which TMR is an authorized dealer carry a 60-day satisfaction-guaranteed return policy. Return shipping costs are at the expense of the customer unless the product is defective. Full manufacturer warranties are in effect for these products.

** Any use of freight forwarders or additional shipping services beyond the original shipping address will void all return privileges and warranties. 

** Items labeled "As-Is" are not eligible for returns unless materially different than our description. 

**Newly purchased cartridges have a unique return policy. For more information see New Cartridge Returns

Complete the form below to get a return authorization. 

For product support or technical questions, please email support@tmraudio.com.