Whether you have questions when shopping for pre-owned gear or trying to sell your equipment, get answers the most frequent asked questions.
We are a group of audiophiles who are trying to connect people to the power of music, and believe he joy of high-fidelity music is universal.
Every used item we sell is rigorously inspected, expertly tested, carefully graded, and backed by our 100% Happiness Guarantee.
TMR offers the most hassle-free way to sell or trade your used gear with personalized service, generous offers, and fast, secure processing.
Yes, we are proud authorized partners of over 50 of Hi-Fi’s most premier brands.
We are able to ship most items to the United States and Canada only.
Yes we do and encourage all customers to take advantage of our trade program. Fill out our trade form and get a quote in less than 48 hours.
Every pre-owned cable we sell goes through a rigorous verification process, which includes visual, electrical, and auditory inspections.
We offer a 90-day buyer's protection warranty on all pre-owned items, along with a 30-Day return period—both backed by our Happiness Guarantee.
We offer 30-Day return periods for all pre-owned items, and 60-Day periods for all new items. These are backed by our satisfaction guarantee—products can be returned or exchanged for any reason.
We are open from Monday through Friday weekly from 8am - 5pm MST. We have limited support by email on weekends. Local order pickups are available at our Erie, CO warehouse during the same business hours by appointment only.
The Music Room is an ecommerce company. We do not have a physical showroom, and can not accommodate requests for pre-sale auditions.
Once we receive and inspect your gear, you can choose to be paid via PayPal Friends and Family (no fees or taxes), check, ACH, or store credit. Contact our sales team.
Yes, we offer the best audio consignment service in the industry. The care we put into fully testing, authenticating, cleaning, and certifying all of our pre-owned products helps us sell your gear above private-party market value, while saving you the time, hassle, and hidden costs of selling it yourself.
It's always best to save the original factory packaging for your equipment. You never know when today's "last system I'll ever buy" is tomorrow's upgrade fever. Most factory boxes are well-engineered to withstand the rigors of FedEx, UPS or USPS shipping.
If you don’t have the original packaging, we have decades of combined experience in shipping rare, fragile, and expensive HiFi Gear and will make custom packaging easy and safe. Our logistics team is here to make custom packing as easy and safe as possible. Once your gear is packed and ready to ship, we provide you with labels and can even schedule a carrier pickup if desired.
In-stock items usually ship by the end of the following business day. Sometimes, fulfillment times can be slightly longer due to promotional events or during busy times of the year. Once we’ve shipped your order, you will receive an additional email confirmation with tracking information.
If you did not receive this email notification, please send a note to our friendly shipping department, and they will gladly assist you. Contact our shipping team here.
We have an expert team of appraisers and purchasers who leverage 15+ years of our own sales data from over 100,000+ transactions. Our purchasing team also conducts thorough market research on other sales platforms and databases. When you get a quote from The Music Room, you can rest assured that we have landed on a fair value that reflects current market trends and conditions. Get a quote now.
We recognize that part of the fun of used audio is the never-ending search for the next great deal. However, not all prices are negotiable. That said, we will usually entertain reasonable offers. Click here to complete our form to submit an offer.
We tend to be very conservative when applying a cosmetic "rating" to products. Virtually nothing is a 10/10 unless it is nearly new and looks factory fresh. Our 8/10 is what a lot of people might call "mint". Click here to read more about the very conservative cosmetic rating scale we use.
Reach out to our friendly support staff and we will be happy to answer any questions you may have.
